Swarn Sudha Shipping Policy
At Swarn Sudha, we strive to deliver your fresh and high-quality Desi Ghee to you as quickly and efficiently as possible. This Shipping Policy outlines the terms and conditions related to the shipping of your orders.
1. Processing Time:
- Once your order is placed and payment is confirmed, we begin processing it.
- Order processing typically takes 1-2 business days. This includes verifying your order details, preparing your ghee for shipment, and packaging it securely.
2. Shipping Time:
- We aim to deliver your order within 7 business days from the date of order confirmation.
- Please note that business days are defined as Monday to Friday, excluding public holidays.
- Delivery times may vary depending on your location, the shipping method selected (if applicable), and unforeseen circumstances such as weather conditions or logistical issues.
3. Shipping Area:
- We currently offer shipping within [Specify the serviceable area, e.g., Noida, Delhi NCR, specific states, or all of India]. Please check if your location is within our serviceable area during checkout.
4. Shipping Charges:
- Shipping charges, if applicable, will be calculated and displayed at the time of checkout.
- [Clearly state the shipping charges policy. Examples:]
- “We offer free shipping on all orders above [amount].”
- “Shipping charges are calculated based on the weight of the package and the delivery location.”
- “A flat shipping fee of [amount] is applied to all orders.”
5. Order Tracking:
- Once your order is shipped, we will send you a shipping confirmation email with a tracking number (if available from the shipping carrier).
- You can use this tracking number to track the status of your shipment on the carrier’s website.
6. Delivery Attempts:
- Our delivery partners will typically make [number] attempts to deliver your order.
- If you are unavailable to receive the delivery, please make arrangements for someone to receive it on your behalf or contact the shipping carrier to reschedule the delivery.
- If delivery is unsuccessful after multiple attempts, the package may be returned to us, and you may be responsible for additional shipping charges for reshipment.
7. Delivery Address:
- Please ensure that you provide a complete and accurate delivery address at the time of placing your order.
- We are not responsible for delays or non-delivery due to incorrect or incomplete address information.
8. Damaged or Missing Items:
- If you receive a damaged or incomplete order, please contact us within [number] hours of delivery with supporting evidence (e.g., photos of the damaged package and products).
- We will investigate the issue and take appropriate action, which may include a replacement or refund.
We appreciate your business and look forward to delivering fresh Swarn Sudha Desi Ghee to your doorstep!