At Swarn Sudha, we strive to deliver your fresh and high-quality Desi Ghee to you as quickly and efficiently as possible. This Shipping Policy outlines the terms and conditions related to the shipping of your orders.

1. Processing Time:

• Once your order is placed and payment is confirmed, we begin processing it.
• Order processing typically takes 1-2 business days. This includes verifying your order details, preparing your ghee for shipment, and packaging it securely.

2. Shipping Time:

• We aim to deliver your order within 7 business days from the date of order confirmation.
• Please note that business days are defined as Monday to Friday, excluding public holidays.
• Delivery times may vary depending on your location, the shipping method selected (if applicable), and unforeseen circumstances such as weather conditions or logistical issues.

3. Shipping Area:

• We currently offer delivery across India. You can check if your location is eligible for delivery during checkout.

4. Shipping Charges:

• We offer free shipping on all orders above ₹500. A flat shipping fee of ₹50 will be applied to all orders below ₹500.

5. Order Tracking:

• Once your order is shipped, we will send you a shipping confirmation email with a tracking number (if available from the shipping carrier).
• You can use this tracking number to track the status of your shipment on the carrier’s website.

6. Delivery Attempts:

• Our delivery partners will typically make multiples attempts to deliver your order.
• If you are unavailable to receive the delivery, please make arrangements for someone to receive it on your behalf or contact the shipping carrier to reschedule the delivery.
• If delivery is unsuccessful after multiple attempts, the package may be returned to us, and you may be responsible for additional shipping charges for reshipment.

7. Delivery Address:

• Please ensure that you provide a complete and accurate delivery address at the time of placing your order.
• We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

8. Damaged or Missing Items:

• If you receive a damaged or incomplete order, please contact us within 24 hours of delivery with supporting evidence (e.g., photos of the damaged package and products).
• We will investigate the issue and take appropriate action, which may include a replacement or refund.

We appreciate your business and look forward to delivering fresh Swarn Sudha Desi Ghee to your doorstep!