Welcome to Swarn Sudha’s online platform. Please read these Terms and Conditions carefully before using our website or placing an order. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. General

Swarn Sudha is an e-commerce dairy brand based in Noida, dealing in Desi Ghee.
These Terms and Conditions govern your use of our website and the purchase of products from us.
We reserve the right to modify these Terms and Conditions at any time without prior notice.  

2. Products

We make every effort to display our products accurately on our website. However, the actual color, size, and packaging may vary slightly.
All product descriptions and information provided on our website are for informational purposes only and should not be considered as professional advice.  
We ensure that all our products meet the required quality standards. However, due to the nature of Desi Ghee, there might be slight variations in texture, aroma, and color between batches.

3. Ordering

By placing an order on our website, you are making an offer to purchase the products in your order.
We reserve the right to accept or reject your order at our discretion.  
Once your order is accepted, we will send you an order confirmation email.
You are responsible for ensuring the accuracy of your order details, including your delivery address and contact information.

4. Pricing and Payment

All prices on our website are in Indian Rupees (INR) and are inclusive of applicable taxes.
We accept various payment methods, including credit/debit cards, net banking, and UPI.
We reserve the right to change the prices of our products at any time without prior notice.

5. Delivery

We aim to deliver your order within the specified timeframe. However, delivery times may vary depending on your location and other factors.  
We are not responsible for any delays in delivery caused by unforeseen circumstances or events beyond our control.  
You are responsible for ensuring that someone is available to receive the delivery at the specified address.
Once the order is successfully delivered, the responsibility for the product passes on to the customer.

6. Returns and Refunds

Due to the perishable nature of our products, we generally do not accept returns.
However, if you receive a damaged or defective product, please contact us within [number] hours of delivery with supporting evidence (e.g., photos).
We will assess the issue and may offer a replacement or refund at our discretion.

7. Intellectual Property

All content on our website, including logos, trademarks, images, and text, is the property of Swarn Sudha and is protected by intellectual property laws.
You may not use any content from our website without our prior written consent.  
8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in Noida.